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FAQs

  • How long does it take to get a design? 

After purchasing a design package you'll receive your drawings within 24-48 hours. Your Style Box will be shipped out within 3-5 business days. 

  • Do I have to stick with what's in the designer package for my space? 

Absolutely NOT! The designer packages are just based off of popular styles we see, and are simply a guideline. You are welcome to use everything in the package, or pick and choose what you like from it to customize it to your space. For example, if you want the Evergreen package, but instead of green you would like navy blue, that is no problem. Just let our designer know when you fill out the questionnaire. If you want to see the navy blue sample in your style box, all you need to do is add a navy blue sample to your cart when you checkout, and that will be shipped with your style box (note: your style box will still come with the original designer color, in addition to the blue). 

  • Can I cancel my design package?

Our designers begin working on your project immediately in order to deliver drawings with-in 48 hours.  Due to this expedited process we can not cancel design package services.  

  • Can I cancel or return my Style Box?

All Samples and Style Boxes are processed and shipped the same day. They are noncancelable and nonreturnable.

  • What if I want a specific finish or design that is not shown in any of your style boxes? 

We have access to hundreds of finishes and styles that you won't see on our website. We'd be happy to help you find the perfect finish and style for your project.  Contact Us to learn more!

 

DOVETAILED PRODUCTS

  • If I decide to purchase products and materials through Dovetailed, How long does it take to get cabinets and other products? 

Delivery times vary depending on time of year, vendor, product finish and general project size. All current lead times for your specific package will be included in your quote. 

  • What if a cabinet gets damaged or something is missing from my delivery? 

Although we try to avoid this sort of thing in the first place, occasionally a piece of molding is missing or a cabinet box arrives with a scratch. It's important to review and inspect your delivery as soon as it arrives. If there are any issues please email your designer as soon as possible and include any photos of damage or incorrect items. We'll work quickly to address any issues. Usually, we can get warranty items re-shipped within 7-10 days.

  • Where are the cabinets from? What are they made of?

All of our cabinets are made in the USA. Our cabinets are not only assembled here, they're built right here in the beautiful Pacific Northwest. You can choose from particle board or plywood box construction. All drawer boxes are made with solid wood with dovetailed joints and have soft-close guides. Your designer will be able to provide you with more specific construction details. 

  • Can I cancel or return materials and items I purchased through my quote?

Cabinets, tile, and other materials and products quoted by your Dovetailed designer will included specific return and cancellation policies with your deliverables.